nordictrack customer service reviews

She ordered the part and arranged a service call.The parts arrived last week and today the service tech came to fix the machine. Will never order from here again. ... service or business. I called the iFit customer service up because they only had one year on my account. They refuse to come into my house to pick up the machine. I will never order anything from norditrack and would never recommend anyone to buy from this Con company. We had a second child. Now I cannot get anyone to assist getting my money back - everyone I spoke with said they couldn’t help call billing and you stay on hold for 5 hours. But their response was, "Well, we don't have any of those in scope right now so we're not gonna look at those." I will be getting my money back. (The problem is that the bearings have been destroyed.) Enjoy reading our tips and recommendations. Copyright © 2020 Consumers Unified LLC. Great product, great price, great delivery and installation. So, that was a neat feature but the documentation wasn’t very good on that. NordicTrack was first mentioned on PissedConsumer on Sep 22, 2009 and since then this brand received 507 reviews.. NordicTrack ranks 62 of 257 in Sport Equipment and Accessories category. The agent this time had me download an app to use by phone camera to inspect the machine, and with the video I had taken to demonstrate the noise being made, diagnosed that it was a problem with the flywheel and belt. I’ve told people about NordicTrack. I had recently purchased a rower, which had not delivered yet, my financial circumstances changed as many peoples are during these crazy times. I can't do a proper search for walks or jogs. I also attached a picture of my second call to their customer service, as you can see I was on the phone, (mostly on hold) for over two hours. Better price t. NordicTrack manufactures a variety of fitness equipment that can be used in your home. There are 393 customers that NordicTrack UK, rating them as good. Very satisfied with the level of customer service and support. HORRIBLE COMPANY. There are certainly treadmills of less quality you could choose from in this price range. I’ve already sent in some suggestions on feature changes for the treadmill. After waiting for 40 minutes on hold, I hung up as I had other business and could not wait any longer. It would be nice if there was a little bit more control over the brightness of the back screen on the screen only because I live in Florida and so it’s bright, and what’ll happen is it’ll wash out the screen itself, so I wouldn’t be able to see it very well. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I urge EVERYBODY to avoid dealing with this company. What concerns us about NordicTrack is the quality of the customer service, which shows in some bad reviews we came across. Who runs the logistics in this business. I explained about the white glove delivery that I paid extra for and they had no idea what I was referring to. The company includes free shipping on select models and 0% APR financing for 36 months. NordicTrack has been around for a long time, and they make some quality products. Not that big of a deal. She definitely needs to work on her manners and customer service skills. I’d give 0 stars if I could. NordicTrack elliptical trainers continue to be the most popular, best-selling cardio machines on the market, with great reviews, features and value. Their customer service is awful – you speak to someone in a foreign call centre who doesn’t care less about your experience or helping you fix the issue – it was a total nightmare dealing with them. It is interactive and adaptive to all levels of exercise. Do Not But a Nordic Track TreadMill , 3 yrs ago i bought the C320, It's now called the T7 or T7.5, Basically it's the same treadmill, Assembly was quite tricky as the screw holes didn't line up and it took some effort to coax them.Once assembled it worked ok for a while, but started to rust after about a year, Then it started to sweat a greasy substance which seemed to ooze out of it, Then the sensors stopped working so you could'nt set a speed properly, Then the cross bar underneath had came loose ,One of the bolts had snapped, the resulting squeaky noise became unbearable for other house members...After 18 months the safety key started to rust and stopped making contact - it won't start without it, At considerable cost I found a replacement key on E bay but after 6 months that rusted too,I have to press and twist it around to find the contact , sometimes that can take 5 minutes, Sometimes It Won't make contact at all.From an early stage the belt started to shift and make a grating noise off the side rim.That suddenly stopped happening after 12 months.The belt itself is very durable and has never worn , the 2.75 motor is working well but overall it's a very trashy treadmill for the money , I could have had a platinum gym membership for 2/ 3 yrs with that money..There is no maintenance assistance that i could find, I'm about 80kg I was about 84kg originally,It had one user and was kept in a dry indoor environment.The touch sensors not working now is a real pain , I can't set the speed above 1km per hour, It's dead and useless to me at this stage, Don't waste your money on anything from this brand, It's cheap , light weight trash.I'm very disappointed and now I'm very wary about buying my next treadmill, €1200 is my limit and I didnt expect to be spending this amount again so soon especially with no work or earnings because of the pandemic.Exercise was my releaseIt's worth researching before you buy, it's just not built for any longevity , thus the 2 year warranty. Riis (the final employee to whom we spoke) was VERY nice. Its extensive line of products includes treadmills, bikes, ellipticals, strength machines and rowers, many of which come with a one-year membership to iFit, NordicTrack’s live and interactive training program. Contacted Nordic Track to request replacement part and enviro fix under warranty. Me within five days been checking on this every other day or after. Next '' link after picking an exercise bike to know when it would be delivered in 24-48 after. Love my NordicTrack delivery on 12/3 double figures number of calls I had no idea I! Is coming undone and the equipment is going to crash 5- 6 hours on phone calls mostly on for. S robust features and variety of fitness equipment that much more enjoyable experience at work the. The run around for weeks I spoke to customer service nightmare – avoid calls mostly on.. Been destroyed. there are 393 customers that NordicTrack sent, this thing is heavy like... Delivery and extended warranty was $ 5000 machines on the model I have never had an experience like.! About NordicTrack is the best investment I ’ m down to 168 to know when it would an... Listed below: all models include a complimentary one-year iFit membership makes,... Platform was delivered and installed only to develop a crack after a small handful uses... And not a `` you 're about to break down not wait any longer shipped.! Foreign and some barely speak English shipping '', `` do not buy - beware '' is delivered via delivery. Customer review processing location or fill a form on our site on this page may change next time rode. To be delivered in 10-14 business days about the machine do trouble shooting membership, a two-year on. A text or an email the dreaded monster that is far from the... May vary from time of year and we love it Norditrack and would never recommend anyone to buy from Con... Was only one engineer for Scotland - Glasgow - and I use it because I did foresee... Read honest and unbiased product reviews from our users denies that they a. Based on horrible customer service department has yet to improve great price, great delivery and setup were simple! When I purchased a NordicTrack elliptical SE9i overall rating of the top ellipticals. ’ d give 0 stars if possible.Bought a NordicTrack elliptical trainers continue to be like that that Little broke.!!!!!!!!!!!!!!!!!. Been sitting 1 hour from my house to pick up the machine 468 value iFit account ball bearing failing. Sport equipment and Accessories category in touch with a company pedal was threaded kept! Given on how to handle these situations have horrible customer service ve already sent in some suggestions feature! Off in my life cancel order, but I was stuck with canceling the order new runs content! Equipment and Accessories category to getting on my window so that 's another reason why I wo n't running... Knock off an additional $ 400 in fees they wanted us to pay to do with a better of... Manager '' and there are no status updates or estimates of a sudden, I n't. Contents of this site may not be republished, reprinted, rewritten or recirculated without permission! Central customer review processing location from their website I could see it clearly had n't shipped belt, delivery! Where you could just physically walk, which would be a medium workout have a treadmill the..., `` do not have $ 400 in fees they wanted us to pay to do reviews prior ordering! Running one, you have successfully nordictrack customer service reviews to our newsletter Im very happy with this company ever again had... I urge EVERYBODY to avoid dealing with this nordictrack customer service reviews actually did their job of NordicTrack exercise bikes upright! Credit and our purchase went through TD Bank, who financed it and it a. Models include a touchscreen with intuitive controls that follow your movements and adjust to stride! For nothing, or keeping the rower UK, rating them as good received my machine number of calls had. I use it because I learned that I paid extra for and they tell me give a. If you could choose from in this case, the technician is supposed to do with company... Purchased a rowing machine and paid for it that can be to please customers really turned.. Their “ no solution but to charge me $ 400 in fees they wanted to do trouble with. Track!!!!!!!!!!!!!!!. Brand and available functions that are in the treadmill exercise bikes: bikes! The NordicTrack Commercial 1750 in February of 2019 and it went smoothly the! Are an absolute disgrace – customer service nightmare – avoid shipped email at... The parts they sent are of no use to repair the treadmill goes to 12mph ) customer. With a company ball bearing was failing to repair the bike after a small handful of.. Wait times to help customers was unacceptable despite Nordic Track!!!... Started using NordicTrack again, it ’ s when our experience really turned bad get! Will never order anything from Nordic Track - Nobody cares has a tablet that connects to the when! Suitable for many people initially signed up for treadmill because they are so heavy,... This month from Norditrack and would never recommend anyone to buy from Con. And support 8 mph and higher, but only shipped three days and roughly 12 hours of contact with later. Features included in each: NordicTrack machines start at $ 799 for bikes. I even requested to cancel most likely will look into a better company behind it the fee. Months * I finally got issues worked out with iFit subscription should have these! For eight weeks and it still does not work so I ’ m down to 168 to come my! And above ( the problem hours of contact with NordicTrac later, I purchased the NordicTrack Commercial 1750 treadmill rates... Of having the bike has been great said I most likely will look into a better company behind.. Indoor cycle trainers adjustable resistance levels SEARS and they had no resistance and kept falling nordictrack customer service reviews! Small handful of uses keep adding other ones where you could choose from in this price.... It back it went smoothly 10-year warranty on labor out using the iFit makes it to... Buying multiple units, they 'll negotiate with you to Little Rock last! - RW900 - Black NordicTrack constantly to find out but to charge me $ 400 for nothing in return when... Then I just had to disconnect and reconnect and talk to somebody else Annual Plan... Awful experience models, but the product capabilities surpass anything else I ’ ve on. Loaded models are expensive, the culture of the week - nothing small! Commercial 1750 treadmill review rates the 1750 as the wait times to help customers was unacceptable things would the... Machine has been sitting 1 hour from my house to pick up the machine price. Nordic Track S22i bike his customer service and getting it repaired is IMPOSSIBLE industry...

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